{"page":{"id":"01KYWSQA3PMYT6KQC8VKF8SGVC","name":"Highnote","url":"https://status.highnote.com/","updated_at":"2026-10-22T23:30:15Z"},"incidents":[{"id":"01M5JWG34Z4AJ1CAS4KGMQF4BW","name":"Webhook notifications delayed","status":"resolved","created_at":"2026-10-22T22:42:51Z","updated_at":"2026-10-22T23:30:15Z","resolved_at":"2026-10-22T23:30:15Z","impact":"minor","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01M5JZ6WBMAEA7F7K3HVZN4A1P","body":"All delayed notifications have been delivered.","created_at":"2026-10-22T23:30:15Z","display_at":"2026-10-22T23:30:15Z","incident_id":"01M5JWG34Z4AJ1CAS4KGMQF4BW","status":"resolved","updated_at":"2026-10-22T23:30:15Z"},{"id":"01M5JWG34ZVAAHD3N4TT08QZJQ","body":"We are currently investigating an issue affecting webhook notification delivery on the Highnote platform.\n\nWhat’s happening: Starting at approximately 2:39 PM PT on October 22, a portion of webhook notifications may be delayed or not delivered. The issue is related to an upstream cloud infrastructure provider, and our engineering team is actively working on it.\n\nWhat’s not impacted: Card authorizations and transaction processing are not impacted.\n\nWhat you can do: If your workflows depend on webhook notifications, we recommend using the Highnote API to confirm the current state of transactions and other events in the meantime.\n\nWe will share updates as they become available on our status page. If you have questions, please reach out to [support@highnote.com](mailto:support@highnote.com \"support@highnote.com\").","created_at":"2026-10-22T22:42:51Z","display_at":"2026-10-22T22:42:51Z","incident_id":"01M5JWG34Z4AJ1CAS4KGMQF4BW","status":"investigating","updated_at":"2026-10-22T22:42:51Z"}]},{"id":"01M0901PGZGX0BAW81G95PHRD4","name":"Mastercard Outage","status":"resolved","created_at":"2026-08-17T23:14:00Z","updated_at":"2026-08-17T23:14:00Z","resolved_at":"2026-08-15T06:45:00Z","impact":"critical","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01M0901PGZRN609WE8TWA9N3JR","body":"Mastercard transaction processing across Issuing and Acquiring has been resolved.\n\nThe incident did not impact access to the Highnote Platform API or Dashboard.","created_at":"2026-08-17T23:14:00Z","display_at":"2026-08-15T06:45:00Z","incident_id":"01M0901PGZGX0BAW81G95PHRD4","status":"resolved","updated_at":"2026-08-17T23:14:00Z"},{"id":"01M0901PGZZKE0EMQ3C8T3ZHDP","body":"Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. The issue impact includes issuing (Mastercard, Pulse, and MoneyPass) and Acquiring.\n\nMastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA).\n\nWe understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.","created_at":"2026-08-17T23:14:00Z","display_at":"2026-08-15T06:00:00Z","incident_id":"01M0901PGZGX0BAW81G95PHRD4","status":"investigating","updated_at":"2026-08-17T23:14:00Z"},{"id":"01M0901PGZPHV9PTCX39WTK12T","body":"The incident is still ongoing","created_at":"2026-08-17T23:14:00Z","display_at":"2026-08-15T05:58:00Z","incident_id":"01M0901PGZGX0BAW81G95PHRD4","status":"investigating","updated_at":"2026-08-17T23:14:00Z"},{"id":"01M0901PGZDT3PH9NS2QNM6MZ5","body":"Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers.\n\nMastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA).\n\nWe understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.","created_at":"2026-08-17T23:14:00Z","display_at":"2026-08-15T04:58:00Z","incident_id":"01M0901PGZGX0BAW81G95PHRD4","status":"identified","updated_at":"2026-08-17T23:14:00Z"}]},{"id":"01KZ4MDPFY12YE69F0KQ2DB5R9","name":"Historical baseline - Acquiring","status":"resolved","created_at":"2026-08-03T20:18:11Z","updated_at":"2026-08-03T20:18:11Z","resolved_at":"2025-01-21T08:00:00Z","impact":"minor","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4MDPFY4WQCECJFM67C9XZJ","body":"No incidents have been recorded for Acquiring.","created_at":"2026-08-03T20:18:11Z","display_at":"2025-01-21T08:00:00Z","incident_id":"01KZ4MDPFY12YE69F0KQ2DB5R9","status":"resolved","updated_at":"2026-08-03T20:18:11Z"}]},{"id":"01KZ4H7ECNDSPAXSCPC9RE5D3Z","name":"Reports are intermittently unable to be downloaded","status":"resolved","created_at":"2026-08-03T19:22:20Z","updated_at":"2026-08-03T19:22:20Z","resolved_at":"2024-05-24T16:24:01Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7ECNKJP4YD9HPES9Q9AN","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:20Z","display_at":"2024-05-24T16:24:01Z","incident_id":"01KZ4H7ECNDSPAXSCPC9RE5D3Z","status":"resolved","updated_at":"2026-08-03T19:22:20Z"},{"id":"01KZ4H7ECN9H6WQ7H5ZY1NQAGA","body":"We are currently investigating this issue.","created_at":"2026-08-03T19:22:20Z","display_at":"2024-05-24T14:23:48Z","incident_id":"01KZ4H7ECNDSPAXSCPC9RE5D3Z","status":"investigating","updated_at":"2026-08-03T19:22:20Z"}]},{"id":"01KZ4H7F1CV0GFPFSCVTQKRQC5","name":"Highnote Dashboard Currently Unavailable","status":"resolved","created_at":"2026-08-03T19:22:21Z","updated_at":"2026-08-03T19:22:21Z","resolved_at":"2024-05-24T16:17:08Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7F1C0B2KWD4FE6XN2NSB","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:21Z","display_at":"2024-05-24T16:17:08Z","incident_id":"01KZ4H7F1CV0GFPFSCVTQKRQC5","status":"resolved","updated_at":"2026-08-03T19:22:21Z"},{"id":"01KZ4H7F1CC8XARZCDAXGEXJXD","body":"We are currently investigating this issue.","created_at":"2026-08-03T19:22:21Z","display_at":"2024-05-24T16:12:21Z","incident_id":"01KZ4H7F1CV0GFPFSCVTQKRQC5","status":"investigating","updated_at":"2026-08-03T19:22:21Z"}]},{"id":"01KZ4H7FP87RPHY4RJKPXZDNR6","name":"API Reference Guide Not Available in Production","status":"resolved","created_at":"2026-08-03T19:22:22Z","updated_at":"2026-08-03T19:22:22Z","resolved_at":"2024-05-08T16:28:10Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7FP8N8R8727SGPECDHV4","body":"This incident has been resolved. https://highnote.com/docs/reference/query is now accessible.","created_at":"2026-08-03T19:22:22Z","display_at":"2024-05-08T16:28:10Z","incident_id":"01KZ4H7FP87RPHY4RJKPXZDNR6","status":"resolved","updated_at":"2026-08-03T19:22:22Z"},{"id":"01KZ4H7FP82R0Z2004Z2NEXRGN","body":"We are currently investigating the issue. All other Highnote documentation is still accessible.","created_at":"2026-08-03T19:22:22Z","display_at":"2024-05-08T16:18:23Z","incident_id":"01KZ4H7FP87RPHY4RJKPXZDNR6","status":"investigating","updated_at":"2026-08-03T19:22:22Z"}]},{"id":"01KZ4H7GJDQ9EYZPV67KZK86A9","name":"Highnote domain issue due to the domain registry","status":"resolved","created_at":"2026-08-03T19:22:23Z","updated_at":"2026-08-03T19:22:23Z","resolved_at":"2024-01-22T15:50:38Z","impact":"critical","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7GJDXZSJZTM9RHBKB3JY","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:23Z","display_at":"2024-01-22T15:50:38Z","incident_id":"01KZ4H7GJDQ9EYZPV67KZK86A9","status":"resolved","updated_at":"2026-08-03T19:22:23Z"},{"id":"01KZ4H7GJDSWD4BXJHYN43FBKR","body":"Our domain is currently suspended due to an inadvertent action by the domain registry. We are in communication with them and await their resolution to rectify the issue promptly.","created_at":"2026-08-03T19:22:23Z","display_at":"2024-01-22T10:48:33Z","incident_id":"01KZ4H7GJDQ9EYZPV67KZK86A9","status":"identified","updated_at":"2026-08-03T19:22:23Z"}]},{"id":"01KZ4H7H6PZWQCVKFD26N5MMHN","name":"Temporary networking issue impacting VISA authorizations","status":"resolved","created_at":"2026-08-03T19:22:23Z","updated_at":"2026-08-03T19:22:23Z","resolved_at":"2024-01-10T02:55:00Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7H6PJCA9WAMFYN894BSG","body":"We experienced a temporary networking issue from 06:25 PM PST to 06:53 PM PST, affecting Visa authorizations.","created_at":"2026-08-03T19:22:23Z","display_at":"2024-01-10T02:55:00Z","incident_id":"01KZ4H7H6PZWQCVKFD26N5MMHN","status":"resolved","updated_at":"2026-08-03T19:22:23Z"}]},{"id":"01KZ4H7HTPPEF3HM6NSQ3JR94K","name":"Temporary issue impacting Highnote API Calls/Dashboard Usage","status":"resolved","created_at":"2026-08-03T19:22:24Z","updated_at":"2026-08-03T19:22:24Z","resolved_at":"2024-01-02T19:30:00Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7HTP1DFZYBGNN77HGMG4","body":"We experienced a temporary issue that may have impacted Highnote API calls and the Highnote Dashboard between 2:25p-2:35p EST. We have since resolved the issue and all services are back to normal","created_at":"2026-08-03T19:22:24Z","display_at":"2024-01-02T19:30:00Z","incident_id":"01KZ4H7HTPPEF3HM6NSQ3JR94K","status":"resolved","updated_at":"2026-08-03T19:22:24Z"}]},{"id":"01KZ4H7JFK12RBEVS6TT702WSP","name":"Temporary networking issue with a major cloud provider impacting \u003c1% of collaborative authorization transactions","status":"resolved","created_at":"2026-08-03T19:22:25Z","updated_at":"2026-08-03T19:22:25Z","resolved_at":"2023-12-05T22:14:50Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7JFK6CRH7A7XGVTCF3AB","body":"We have confirmed that the cloud provider has fixed the networking issue. All services are back to normal.","created_at":"2026-08-03T19:22:25Z","display_at":"2023-12-05T22:14:50Z","incident_id":"01KZ4H7JFK12RBEVS6TT702WSP","status":"resolved","updated_at":"2026-08-03T19:22:25Z"},{"id":"01KZ4H7JFK87XPF419QPM5WAW3","body":"As of 10:43 AM PST, the cloud provider has officially declared an \"all clear,\" confirming the resolution of all issues for those affected as of Tuesday, December 5, 2023, at 10:10 AM US/Pacific. Our internal data aligns with this confirmation. We will continue to closely monitor the situation to ensure ongoing stability.","created_at":"2026-08-03T19:22:25Z","display_at":"2023-12-05T19:00:47Z","incident_id":"01KZ4H7JFK12RBEVS6TT702WSP","status":"monitoring","updated_at":"2026-08-03T19:22:25Z"},{"id":"01KZ4H7JFKM1JPJW77R28A72P3","body":"We are continuing to monitor for any further issues.","created_at":"2026-08-03T19:22:25Z","display_at":"2023-12-05T17:55:26Z","incident_id":"01KZ4H7JFK12RBEVS6TT702WSP","status":"monitoring","updated_at":"2026-08-03T19:22:25Z"},{"id":"01KZ4H7JFKDE9DXDHPPTXMJRND","body":"We are currently experiencing a temporary networking issue with a major cloud provider, affecting less than 1% of collaborative authorization transactions. Our team is actively monitoring the situation and will provide updates as they become available. If a cardholder contacts you regarding a decline, kindly advise them to retry the transaction, as we work to resolve the issue promptly. We appreciate your understanding and patience in this matter.","created_at":"2026-08-03T19:22:25Z","display_at":"2023-12-05T17:54:13Z","incident_id":"01KZ4H7JFK12RBEVS6TT702WSP","status":"monitoring","updated_at":"2026-08-03T19:22:25Z"}]},{"id":"01KZ4H7K9XZKWJEKEC54HQGYS3","name":"Issue impacting access to the Highnote Dashboard","status":"resolved","created_at":"2026-08-03T19:22:25Z","updated_at":"2026-08-03T19:22:25Z","resolved_at":"2023-10-30T20:53:46Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7K9XPNY2YJ2V91V1BS5H","body":"An upstream issue with a third-party provider impacted access to the Highnote Dashboard from 3:57p EST - 4:15p EST.","created_at":"2026-08-03T19:22:26Z","display_at":"2023-10-30T20:53:46Z","incident_id":"01KZ4H7K9XZKWJEKEC54HQGYS3","status":"resolved","updated_at":"2026-08-03T19:22:26Z"}]},{"id":"01KZ4HAGYBB3TT3PKNCAT25WTT","name":"EMV chip and PIN card transactions authorization degradation","status":"resolved","created_at":"2026-08-03T19:24:01Z","updated_at":"2026-08-03T19:24:01Z","resolved_at":"2023-10-27T20:39:38Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4HAGYBHFB03EFGKW4GBV0P","body":"This is impacting only EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.","created_at":"2026-08-03T19:24:01Z","display_at":"2023-10-27T20:39:38Z","incident_id":"01KZ4HAGYBB3TT3PKNCAT25WTT","status":"resolved","updated_at":"2026-08-03T19:24:01Z"}]},{"id":"01KZ4H7N8WW4NQZ05G0CWDYPYT","name":"EMV chip and PIN card transactions authorization degradation","status":"resolved","created_at":"2026-08-03T19:22:27Z","updated_at":"2026-08-03T19:22:27Z","resolved_at":"2023-09-21T01:26:00Z","impact":"major","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7N8W45DMFR3BJCTJV124","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:28Z","display_at":"2023-09-21T01:26:00Z","incident_id":"01KZ4H7N8WW4NQZ05G0CWDYPYT","status":"resolved","updated_at":"2026-08-03T19:22:28Z"},{"id":"01KZ4H7N8W85RJP5QVQZAQ9E73","body":"We are investigating an issue impacting EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.","created_at":"2026-08-03T19:22:28Z","display_at":"2023-09-21T00:45:16Z","incident_id":"01KZ4H7N8WW4NQZ05G0CWDYPYT","status":"investigating","updated_at":"2026-08-03T19:22:28Z"}]},{"id":"01KZ4H7P72Z2SF1TQPY37NJH2V","name":"Dashboard is inaccessible due to a third party cloud provider having an outage","status":"resolved","created_at":"2026-08-03T19:22:28Z","updated_at":"2026-08-03T19:22:28Z","resolved_at":"2023-06-13T19:46:42Z","impact":"critical","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7P72YXJHAX17G3PRETVB","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:28Z","display_at":"2023-06-13T19:46:42Z","incident_id":"01KZ4H7P72Z2SF1TQPY37NJH2V","status":"resolved","updated_at":"2026-08-03T19:22:28Z"},{"id":"01KZ4H7P72EYFNE05NG2F9E7JF","body":"We are currently investigating this issue.","created_at":"2026-08-03T19:22:28Z","display_at":"2023-06-13T19:28:12Z","incident_id":"01KZ4H7P72Z2SF1TQPY37NJH2V","status":"investigating","updated_at":"2026-08-03T19:22:28Z"}]},{"id":"01KZ4H7QC3ZQYEJB3KGASG81HA","name":"Partial Outage to GraphQL APIs","status":"resolved","created_at":"2026-08-03T19:22:30Z","updated_at":"2026-08-03T19:22:30Z","resolved_at":"2023-02-27T20:38:55Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7QC3HC5X4TYGHMA0G5KC","body":"On Feb 27, 2023 from 4:59 AM to 5:13 AM PST, Our cloud network provider experienced an outage and based on our logs, we have determined a small number of requests to the GraphQL API were impacted.","created_at":"2026-08-03T19:22:30Z","display_at":"2023-02-27T20:38:55Z","incident_id":"01KZ4H7QC3ZQYEJB3KGASG81HA","status":"resolved","updated_at":"2026-08-03T19:22:30Z"}]},{"id":"01KZ4H7RBP8ZQB5RPXNT7249GS","name":"Dashboard login is hanging","status":"resolved","created_at":"2026-08-03T19:22:31Z","updated_at":"2026-08-03T19:22:31Z","resolved_at":"2023-02-10T20:39:10Z","impact":"critical","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7RBPSYSEGHNPDSVDTX9A","body":"Dashboard is now functional.","created_at":"2026-08-03T19:22:31Z","display_at":"2023-02-10T20:39:10Z","incident_id":"01KZ4H7RBP8ZQB5RPXNT7249GS","status":"resolved","updated_at":"2026-08-03T19:22:31Z"},{"id":"01KZ4H7RBPSXJ8T39T0MHGNAA1","body":"We are experiencing issues with the login of the dashboard both in our TEST and LIVE environment.  This is not impacting the ability to access any GraphQL APIs.","created_at":"2026-08-03T19:22:31Z","display_at":"2023-02-10T20:02:05Z","incident_id":"01KZ4H7RBP8ZQB5RPXNT7249GS","status":"investigating","updated_at":"2026-08-03T19:22:31Z"}]},{"id":"01KZ4H7S26SMZ38VN9FVHMV1P4","name":"Degradation in test environment","status":"resolved","created_at":"2026-08-03T19:22:31Z","updated_at":"2026-08-03T19:22:31Z","resolved_at":"2023-01-12T19:23:00Z","impact":"minor","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7S26Q0W1D67NEWAAP6GT","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:31Z","display_at":"2023-01-12T19:23:00Z","incident_id":"01KZ4H7S26SMZ38VN9FVHMV1P4","status":"resolved","updated_at":"2026-08-03T19:22:31Z"},{"id":"01KZ4H7S264W8FP1HWWS48VEP2","body":"We are continuing to investigate this issue.","created_at":"2026-08-03T19:22:31Z","display_at":"2023-01-12T19:14:20Z","incident_id":"01KZ4H7S26SMZ38VN9FVHMV1P4","status":"investigating","updated_at":"2026-08-03T19:22:31Z"},{"id":"01KZ4H7S2602THYX49FXERFFVR","body":"We are continuing to investigate this issue.","created_at":"2026-08-03T19:22:31Z","display_at":"2023-01-12T19:06:22Z","incident_id":"01KZ4H7S26SMZ38VN9FVHMV1P4","status":"investigating","updated_at":"2026-08-03T19:22:31Z"},{"id":"01KZ4H7S26AY6Z9WDP7CBA3NEZ","body":"We’re experiencing a degradation in our test environment and you may not be able to access GraphQL or your dashboard. This is not impacting the live environment at this time.","created_at":"2026-08-03T19:22:31Z","display_at":"2023-01-12T18:40:29Z","incident_id":"01KZ4H7S26SMZ38VN9FVHMV1P4","status":"investigating","updated_at":"2026-08-03T19:22:31Z"}]},{"id":"01KZ4H7SQPCRG03229CNVMN0VY","name":"Unable to view transactions, payment cards and financial accounts","status":"resolved","created_at":"2026-08-03T19:22:32Z","updated_at":"2026-08-03T19:22:32Z","resolved_at":"2022-10-18T17:52:09Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7SQPDFFMQCNDX91AM07B","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:32Z","display_at":"2022-10-18T17:52:09Z","incident_id":"01KZ4H7SQPCRG03229CNVMN0VY","status":"resolved","updated_at":"2026-08-03T19:22:32Z"},{"id":"01KZ4H7SQPDYC8VHPR2040SQ7G","body":"There is an issue with viewing transactions, payment cards and financial accounts via both the API and the Highnote Dashboard.  The issue is currently under investigation.","created_at":"2026-08-03T19:22:32Z","display_at":"2022-10-18T17:06:30Z","incident_id":"01KZ4H7SQPCRG03229CNVMN0VY","status":"investigating","updated_at":"2026-08-03T19:22:32Z"}]},{"id":"01KZ4H7TE7JTRRARVGF3TXN6ST","name":"Search functionality delayed","status":"resolved","created_at":"2026-08-03T19:22:33Z","updated_at":"2026-08-03T19:22:33Z","resolved_at":"2022-09-28T18:36:15Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7TE7M4VF6RGT00W1P5AZ","body":"A portion of customer data was not immediately available for search. The issue was resolved as of this morning, 7 AM PDT.","created_at":"2026-08-03T19:22:33Z","display_at":"2022-09-28T18:36:15Z","incident_id":"01KZ4H7TE7JTRRARVGF3TXN6ST","status":"resolved","updated_at":"2026-08-03T19:22:33Z"}]},{"id":"01KZ4H7V2TQ9RGQ48PZ898B1JJ","name":"We are currently experiencing an outage with our KYB Provider.","status":"resolved","created_at":"2026-08-03T19:22:33Z","updated_at":"2026-08-03T19:22:33Z","resolved_at":"2022-08-27T01:12:13Z","impact":"major","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7V2TPGBX9AC0W4G0QY5X","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:33Z","display_at":"2022-08-27T01:12:13Z","incident_id":"01KZ4H7V2TQ9RGQ48PZ898B1JJ","status":"resolved","updated_at":"2026-08-03T19:22:33Z"},{"id":"01KZ4H7V2T9NBZTPZ0E7YJVSBK","body":"Our KYB Provider has recovered from an outage and applications are now working normally. We are working on recovering applications that were affected during the partial outage. Applications affected from 12:37 PM PST to 4:41 PM PST are currently undergoing evaluation to result in a final decision.","created_at":"2026-08-03T19:22:33Z","display_at":"2022-08-27T01:11:22Z","incident_id":"01KZ4H7V2TQ9RGQ48PZ898B1JJ","status":"investigating","updated_at":"2026-08-03T19:22:33Z"},{"id":"01KZ4H7V2TH070K6F2BWNADX5B","body":"Our KYB Provider is currently experiencing issues. Applications will be in a PENDING state until the issue is resolved.","created_at":"2026-08-03T19:22:33Z","display_at":"2022-08-26T21:32:07Z","incident_id":"01KZ4H7V2TQ9RGQ48PZ898B1JJ","status":"investigating","updated_at":"2026-08-03T19:22:33Z"}]},{"id":"01KZ4H7VR9ZS44C1J9CJ3KMPFZ","name":"Notification webhooks failure","status":"resolved","created_at":"2026-08-03T19:22:34Z","updated_at":"2026-08-03T19:22:34Z","resolved_at":"2022-08-22T21:00:00Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7VR9TC019BSWCBCG90MH","body":"Started at 2:00 pm PDT on 8/22, notification webhooks failed to activate, and certain events failed to fire. The incident was resolved at 8:07 am PDT on 8/23.","created_at":"2026-08-03T19:22:34Z","display_at":"2022-08-22T21:00:00Z","incident_id":"01KZ4H7VR9ZS44C1J9CJ3KMPFZ","status":"resolved","updated_at":"2026-08-03T19:22:34Z"}]},{"id":"01KZ4H7WD2NXB64TS9QEWSVECB","name":"3rd party KYC/KYB vendor is experiencing issues with their API and identity verifications are failing","status":"resolved","created_at":"2026-08-03T19:22:35Z","updated_at":"2026-08-03T19:22:35Z","resolved_at":"2022-05-12T02:17:22Z","impact":"major","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7WD25124JQXQSZ4QNF71","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:35Z","display_at":"2022-05-12T02:17:22Z","incident_id":"01KZ4H7WD2NXB64TS9QEWSVECB","status":"resolved","updated_at":"2026-08-03T19:22:35Z"},{"id":"01KZ4H7WD2YC07HC6011CBNAFW","body":"The third-party KYC/KYB vendor has worked with AWS to resolve the issue in their caching layer. Their API is fully operational, and we will continue to monitor the status of their service for the next 24 hours.","created_at":"2026-08-03T19:22:35Z","display_at":"2022-05-12T02:15:02Z","incident_id":"01KZ4H7WD2NXB64TS9QEWSVECB","status":"investigating","updated_at":"2026-08-03T19:22:35Z"},{"id":"01KZ4H7WD2T6408ER8BBZ4A6XR","body":"We are continuing to investigate this issue.","created_at":"2026-08-03T19:22:35Z","display_at":"2022-05-12T01:58:43Z","incident_id":"01KZ4H7WD2NXB64TS9QEWSVECB","status":"investigating","updated_at":"2026-08-03T19:22:35Z"},{"id":"01KZ4H7WD21J7QFAPYK8PWRDQX","body":"We are currently working with the vendor on the issue.","created_at":"2026-08-03T19:22:35Z","display_at":"2022-05-12T01:03:29Z","incident_id":"01KZ4H7WD2NXB64TS9QEWSVECB","status":"investigating","updated_at":"2026-08-03T19:22:35Z"}]},{"id":"01KZ4H7XKXGVN01EN8N4SNE5MR","name":"API and Dashboard outage","status":"resolved","created_at":"2026-08-03T19:22:36Z","updated_at":"2026-08-03T19:22:36Z","resolved_at":"2022-03-07T03:17:07Z","impact":"critical","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7XKX14CKESKM87NTPSVN","body":"This incident has been resolved.","created_at":"2026-08-03T19:22:36Z","display_at":"2022-03-07T03:17:07Z","incident_id":"01KZ4H7XKXGVN01EN8N4SNE5MR","status":"resolved","updated_at":"2026-08-03T19:22:36Z"},{"id":"01KZ4H7XKXJ9QYZN78WTMC7Y3F","body":"A fix has been deployed and we are monitoring the results","created_at":"2026-08-03T19:22:36Z","display_at":"2022-03-07T03:16:41Z","incident_id":"01KZ4H7XKXGVN01EN8N4SNE5MR","status":"monitoring","updated_at":"2026-08-03T19:22:36Z"},{"id":"01KZ4H7XKXHA3R1VTHKHJGBWF5","body":"Prod-test and Prod-live API and dashboard are currently down.","created_at":"2026-08-03T19:22:36Z","display_at":"2022-03-07T02:56:24Z","incident_id":"01KZ4H7XKXGVN01EN8N4SNE5MR","status":"investigating","updated_at":"2026-08-03T19:22:36Z"},{"id":"01KZ4H7XKXJG07BNPE2ED3ZFS1","body":"We are currently investigating this issue.","created_at":"2026-08-03T19:22:36Z","display_at":"2022-03-07T02:20:58Z","incident_id":"01KZ4H7XKXGVN01EN8N4SNE5MR","status":"investigating","updated_at":"2026-08-03T19:22:36Z"}]},{"id":"01KZ4H7YM70FPPNSCXEECN6JK5","name":"An important message about Apache Log4j2 Security Vulnerability","status":"resolved","created_at":"2026-08-03T19:22:37Z","updated_at":"2026-08-03T19:22:37Z","resolved_at":"2021-12-11T01:30:00Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7YM77PXDV19WS07X7FE6","body":"Highnote Platform was made aware and determined that it is not impacted by the Log4j2 vulnerability (CVE-2021-44228). Additionally, we have taken proactive steps to upgrade Log4j2 to mitigate this vulnerability.","created_at":"2026-08-03T19:22:37Z","display_at":"2021-12-11T01:30:00Z","incident_id":"01KZ4H7YM70FPPNSCXEECN6JK5","status":"resolved","updated_at":"2026-08-03T19:22:37Z"}]},{"id":"01KZ4H7ZFS9VGJFMSRRJD6R2A3","name":"API and dashboard return HTTP 404 errors","status":"resolved","created_at":"2026-08-03T19:22:38Z","updated_at":"2026-08-03T19:22:38Z","resolved_at":"2021-11-16T17:30:00Z","impact":"none","page_id":"01KYWSQA3PMYT6KQC8VKF8SGVC","incident_updates":[{"id":"01KZ4H7ZFS9JE8E9BTEKC4YH44","body":"Due to a global networking-related outage with Google Cloud Platform, our infrastructure provider, all requests to the Highnote API and Dashboard in both Live and Test returned HTTP 404 Not Found errors from 9:44A PT to 10:09A PT on Tuesday, Nov 16, 2021. Transaction processing for issued cards was not impacted. For more information on the Google Cloud Platform incident, please see https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh","created_at":"2026-08-03T19:22:38Z","display_at":"2021-11-16T17:30:00Z","incident_id":"01KZ4H7ZFS9VGJFMSRRJD6R2A3","status":"resolved","updated_at":"2026-08-03T19:22:38Z"}]}]}