3rd party KYC/KYB vendor is experiencing issues with their API and identity verifications are failing

Resolved·Partial outage

This incident has been resolved.

Wed, May 11, 2022, 10:17 PM

(4 years ago)

Affected components

May 11, 2022, 09:03 PM

09:58 PM

API

Dashboard

Updates

Resolved

This incident has been resolved.

Wed, May 11, 2022, 10:17 PM

Investigating

The third-party KYC/KYB vendor has worked with AWS to resolve the issue in their caching layer. Their API is fully operational, and we will continue to monitor the status of their service for the next 24 hours.

Wed, May 11, 2022, 10:15 PM

Investigating

We are continuing to investigate this issue.

Wed, May 11, 2022, 09:58 PM(16 minutes earlier)

Investigating

We are currently working with the vendor on the issue.

Wed, May 11, 2022, 09:03 PM(55 minutes earlier)