Resolved
Mastercard transaction processing across Issuing and Acquiring has been resolved.
The incident did not impact access to the Highnote Platform API or Dashboard.
Investigating
Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. The issue impact includes issuing (Mastercard, Pulse, and MoneyPass) and Acquiring.
Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA).
We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.
Investigating
The incident is still ongoing
Identified
Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers.
Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA).
We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.